Frequently Asked Questions
Do you have a question that Skyline can answer? Look below for a selection of frequently asked questions regarding general business, pests and pest control, wildlife service and termite control.
If you don’t find the answer to your question here, please contact us and we will find an answer to your question.
Q. How long has your company been in business?
Q. What areas do you service?
A. We service all of Metro Atlanta & surrounding counties.
Q. What are your regular office hours?
A. Monday through Friday, 8:00am-5:00pm and Saturday 8:00am-12pm
Q. How can I contact your office?
Q. Do you offer free estimates?
A. Yes. Contact us for your free estimate today!
Q. Do you offer same day service?
A. Our customers’ needs are our priorities. We guarantee service within 24 to 48 hours.
Q. Can I pay my bill online?
A. Yes. You can pay your bill through your online account access by clicking here. It’s a free service we offer to our customers.
Q. How do I write a review for Skyline?
A. Yes. Click here to write a review for Skyline. If your review is less than positive, please contact us first so we have an opportunity to correct any issues. Customer service is our first priority.
Q. Do you offer any discounts?
A. Please contact us regarding discounts and current promotions. Most promotions are communicated via our e-newsletters and on our social media. Click here to sign up for our e-newsletter or below to connect with us.
Q. Are you on Facebook?
A. Yes. Click here to like us on Facebook.
Q. Are you on Twitter?
A. Yes. Click here to follow us on Twitter.
Q. Do you have videos on YouTube?
A. Yes. Click here to go to our YouTube channel.
Q. What types of pest control services do you offer?
A. We offer a variety of services to cover our customers’ needs. Visit our Pest Control page for more information.
Q. What types of bugs do you treat for?
A. We target any pest that poses a problem in Georgia. Visit our Pest Control page for more information.
Q. What are your prices for pest control?
A. Please contact us regarding pricing information.
Q. Are the products used to service my home or business harmful to children, pets or me?
A. No, because applications are made in cracks, crevices and voids and these areas not easily accessible to people or pets. Products applied around the exterior dry quickly and resist physical transfer. Visit our Pest Control page for more information.
Q. Does the chemical have an odor?
A. None of the baits or residual products we use have an odor. Only products used to flush insects have an odor and are restricted to use in deep nesting situations which require immediate control.
Q. Do you treat for fleas?
A. Yes. Visit our Flea Control page for more information.
Q. Do you treat for mosquitoes?
A. Yes. Visit our Mosquito Control page for more information.
Q. Are rodents covered under pest control?
A. We offer solutions to your rodent problem that are covered by our pest control service. However, if you have an infestation of mice or other rodents, it is necessary that one of or Wildlife Specialists complete a FREE property evaluation to appropriately identify the issues. Please contact us if you have a rodent issue.
Q. I have a squirrel, bat, etc. in my attic. Can you take care of that?
A. Yes. We have a Wildlife Biologist on staff. Our Director of Wildlife Services, Stewart Cloud, has a Bachelor of Science degree in Wildlife Management from the University of Georgia and we are ready to assist with Wildlife Control. Please contact us to schedule an uation.
Q. Do you remove snakes?
Q. How humane is the removal of the animals?
A. Removing unwanted wildlife from your home or property can be done in a humane way to better protect your home and property from damage caused by wildlife. Wildlife populations have to be properly managed to sustain healthy and disease free populations that can peacefully co-exist with humans and not become a direct threat to humans. We use the most current and up to date live trapping methods to safely remove animals from your home or property with as little stress on the animals as possible. The process of removing animals can be very humane and plays a vital role in the conservation and management of wildlife populations.
Q. What are your prices for termite warranties?
A. Please contact us regarding pricing information.
Q. How do I get my home/business under warranty with your company?
A. One of our Inspection Specialists will need to perform an uation of the property to determine what is necessary to place your home/business under warranty with Skyline. We offer FREE inspections and estimates. Please contact us to schedule your FREE inspection and estimate today!
Q. How do I know if I have termites?
A. It’s not a matter of if you have termites, but a matter of when. Visit our Termite page for signs of termites.
Q. Exactly what is a Termite Letter?
A. A Termite Letter, officially named the, Official Georgia Wood Infestation Inspection Report, is a report of visible infestation and damage caused by insects (e.g., termites and beetles) and decay in accessible areas of the structure, with the inspection for decay fungi limited to the portion of the structure below the level of the first main floor. Commonly referred to as a termite letter, its purpose is to inform the lending institution and buyer of the results of an inspection by a Pest Control Operator. As a protective measure, banks and lending institutions require that homes be inspected for damage from termites and other wood-destroying organisms before they will loan money on the home.
The Wood Infestation Inspection Report provides basic information about the inspection, such as the address of the property, and it answers such general questions as:
1) Where was the damage found?
2) What caused the damage?
3) Is there any visible evidence of infestation or previous treatment?
4) Are there any obstructions or inaccessible areas which cannot be inspected?
Q. Does a Termite Letter guarantee the absence of termites?
A. No. This report is simply a description of any visible activity or damage caused by termites or other wood-destroying organisms. The inspection is based on a careful visual inspection of readily accessible areas and by sounding or probing. A qualified building expert should be consulted to determine the extent of damage and whether repairs are necessary. Most Pest Control Operators are not licensed builders.
Q. Isn’t the Pest Control Operator responsible for reporting all types of structural damage?
A. No. Often, a Pest Control Operator is the only individual who goes beneath the house or in the attic. Because of this, the Pest Control Operator is often considered responsible for inspecting and reporting anything that may be wrong with the structure. This is not true. Structural and electrical problems, plumbing, roof leaks, etc., are not normally their areas of expertise. Building Inspectors/Home Inspectors and contractors who are licensed or registered are the appropriate people to call to inspect these problems.
Q. Who is responsible for treating or repairing the damage found?
A. When Pest Control Operators find wood-destroying organism activity or damage, they are required BY LAW to report it on the Wood Infestation Inspection Report. If they do not, the Department of Agriculture will take appropriate enforcement action. Any company can treat or repair, but the PCO is required to issue the report regardless of whether they perform the repairs or treatment.
Q. Does a termite letter provide insurance on my new home?
A. No. A termite letter is a literal inspection of your home that pertains to wood destroying insects, water damage, and moisture conditions. It reflects the general conditions of the home at the time of inspection. There is no warranty or guarantee for any pre-existing or future conditions of the home.
Q. What if my termite letter is not “clear”?
A. Many Wood Infestation Inspection Reports do not come back as many refer to as “clear.” However, damage that has been properly repaired or judged to be not structurally significant should not interfere with the sale of the house. Just as most used cars have a dent here and there, most Georgia homes that are over 10 years-old can reasonably be expected to have some wood- destroying organism damage. If a “clear” letter is required by the lender, or specified in the sales contract of the home, then estimates should be produced for any repair, corrective action, and/or treatments needed to correct the issues on the termite letter. Necessary actions should then proceed. Some loans and situations do not require a “clear” termite letter, and you should seek advice from your company representative as to the best course of action to pursue.
Q. What is a “clear” Termite Letter?
A. A "clear" Official Georgia Wood Infestation report is obtained after a thorough inspection of the structure reveals no visible evidence of current infestation by any of the five organisms listed on the report.